In this episode, Dr. Kritika Mehra shares a vulnerable story about losing her trusted HR consultant, Courtney and working with a new one... Josh, a completely different personality.
This real-life experience becomes a powerful lens for understanding why patients resist seeing new healthcare providers and how we can navigate these challenging transitions.
Together with Dr. Jimmi Patel, they unpack the psychology behind patient resistance, exploring the intimate nature of healthcare relationships built on trust and vulnerability. You'll discover the four crucial stages of patient journey management: diagnosis, treatment planning, execution, and post-operative care - and how each stage offers opportunities to build lasting trust.
This episode offers practical strategies for young clinicians facing constant comparisons to their predecessors, including how to handle the three types of patients you'll encounter and why separating your ego from patient feedback is essential for professional growth. Whether you're a seasoned practitioner or just starting your healthcare journey, this conversation provides valuable insights into turning resistance into acceptance through authenticity and consistent care.
(06:00) The Uncomfortable Truth About Resistance
(07:30) Why Patients Cling to Their Providers
(13:00) The Four Pillars of Patient Trust
(17:00) The Honesty Balance
(19:00) Josh's Winning Strategy
(28:00) The Three Types of Patients You'll Encounter
(30:00) When Patients Had Amazing Experiences
(32:00) The Power of Professional Apology
(37:00) Separating Ego from Excellence
(40:00) Be Josh, be YOU!
Thank you for listening.
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