“Stories from Our Store”
Key Takeaways:
- Storytelling and emotional connection are the foundations of luxury retail success.
- AI and digital tools enhance efficiency but cannot replace human intuition and trust.
- Personalised service, body language reading, and emotional intelligence drive client loyalty.
- Ferragamo’s bold reinvention is capturing a new generation of fashion lovers across the GCC and beyond.
- Retail leaders must combine passion, creativity, and empathy to succeed in the evolving luxury landscape.
Topics Covered:
1. The Role of a Store Manager in Luxury Fashion
- Leading with passion, inspiring teams, and balancing targets with client focus.
2. Unforgettable Customer Stories
- Moments of emotional connection, trust-building, and unforgettable shopping memories.
3. How Digital & AI are Changing Fashion Retail
- Where technology supports luxury, and whhere it can never replace human advisors.
4. Trends Defining the Future of Fashion Stores
- Individuality, sustainability, hybrid retail expriences, and experiential shopping.
5. Advice for Aspiring Fashion Retail Leaders
- Career insights, leadership skills, and tips for building a future in fashion retail.
Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group
Guest:
Omar Javed, Senior Store Manager at Ferragamo
Tune in through:
Spotify | Apple Podcasts | YouTube | YouTube Music | Anghami
Connect With Us:
Email: info@chalhoub.com
Instagram: @chalhoubgroup
LinkedIn: Chalhoub Group
