In today's episode, Leveraging Your Experiences our special guest is Author Alma Angel. She is the author of the book Skilled Why Customer Service is More than Just a First Job. I highly recommend you guys pick up a copy, today! Alma has over 10 years of customer service experience. She has an associate's in business and a BS in finance and an MBA in Business Administration. She's a first-gen Latina and the first in her family to pursue a college degree. She's no stranger to hard work and perseverance. Listen today to hear her career journey.
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