In the realm of business and customer service, the phrase "the customer is always right" has become a widely known mantra. But is this statement an absolute truth or an oversimplification? In this thought-provoking podcast episode, we delve into the concept of customer satisfaction, its impact on businesses, and the complexities that arise when addressing the age-old question: Is the customer always right?
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Apple Podcasts: https://podcasts.apple.com/us/podcast/what-leaders-know/id1396124949
Spotify: https://open.spotify.com/show/6QhmpHl5qlBIJhCxmUMcQF?si=724b14a2024d41e0
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