July 7, 2025 ~ Lucy Ann Lance is joined by Andy Hetzel, VP of Corporate Communications with Blue Cross Blue Shield of Michigan. J.D. Power has recognized them as number one in member satisfaction among commercial health plans in Michigan for the second year in a row. This award reflects the trust members place in Blue Cross Blue Shield, thanks to their dedicated workforce, wide range of products, and innovative digital capabilities. Listeners are encouraged to explore the BCBSM mobile app and bcbsm.com for more information.
