- Why AI adoption in insurance has shifted from “experimental” to operational
- Robin Spaulding’s career journey and perspective from claims to leadership
- How Roots uses agentic AI to automate underwriting, claims, and policy servicing
- Key workflows primed for AI:
- Claims indexing and first notice of loss
- Claim summaries and document classification
- Policy and submission review for complex commercial policies
- The hidden cost of manual work in claims and underwriting
- Balancing straight‑through processing with “human in the loop” decision‑making
- Improving job satisfaction by removing repetitive administrative tasks
- How better data flow between claims and underwriting improves outcomes
- Why empathy and human judgment remain critical in claims handling
- What insurance professionals should focus on to prepare for an AI‑enabled future
Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.
