“Conflicts are based on values, history, culture... We all bring our little suitcases of baggage wherever we go. And, often, we can’t entirely resolve a conflict but we can manage to the win-win.”
In this episode of the podcast, we are talking to bestselling author and leadership consultant, Diana Peterson-More about effectively managing conflict in the workplace and communicating with your team (in a way they’ll receive and understand).
These are two of the most important skills a leader can have and, coincidentally, can be the hardest to retain and implement.
Join us for some great examples, a discussion about how social media has changed things, the difference between managing conflict and resolving it, what most adults’ greatest fear actually is – and so much more!
“The golden rule of communication is “I will communicate with you the way I want to be communicated with. Whereas, it should be the other way around… I will communicate with you the way you want to be communicated with. As a leader, this is critical.”
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Bestselling author, Diana Peterson-More, a former practicing employment lawyer & HR head, left a Fortune 50 to launch The Organizational Effectiveness Group. Her company focuses on people strategies & organizational systems to support strategic workplace goals. Services and products include custom-designed training, team and individual coaching and strategic planning. She also conducts investigations and serves as an expert witness.
Peterson-More is a blogger, guest columnist, and a conference presenter. She has been featured in CEO Magazine, ATD, TICE and HR.com online and print editions, and on leadership podcasts. Her first book, Consequential Communication in Turbulent Times: a Practical Guide to Leadership, will soon be joined by her second book: Courageous Communication – A Return to Civility: “Can’t We All Just Get Along?” Peterson-More received a BA, from UCLA & JD, from Loyola Law School. Learn more at www.dianapetersonmore.com. You can also find her on LinkedIn and Twitter/X.
