Phil Davitt began his career in Customer Service dealing with varying B2B/B2C complaints and account escalations and figuring out how customers want to work and talk to businesses. Then moved through some technical roles, then landing his experience at New Voice Media, where the focus on people and customers led to working with some great names in the Customer Success industry and managing the whole post-sales journey. At Condeco, Phil works directly with the Chief Customer Officer, defining strategies and delivering on initiatives to help global customer onboarding. He discusses bringing together sales, customer success, and services teams to deliver customer outcomes and how you can help their business grow. How does you business add value? What are the metrics that matter?
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