The quote that we discuss in this episode is:
Be kind whenever possible. It is always possible.
Brian recounts a story of being nice to a customer service associate at a print shop when he had an urgent job to print, and how a cupcake could change the world.
Patrick discusses how being carded at a Walgreen's was an opportunity to brighten someone's day, instead of being frustrated because of a minor inconvenience.
Thanks so much for listening, and we'll see you in five minutes!
