Guest Profile
Name:Uti Gabriella Ellu
What They do: The Head of Experience Design & Execution at Sterling Bank. Sterling Bank Plc “Your one-customer bank” is a full-service national commercial bank in Nigeria that has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank. Sterling Bank prides itself in its purpose to ‘Enrich Lives’, and reflects its overall business aspirations in its vision to ‘be the financial institution of choice’.
Company:Sterling Bank Plc
Noteworthy: As a seasoned executive, Kuda has served in progressive corporate leadership roles to improve quality customer engagements across various interaction channels and locations in public and private sectors across two continents.
Bio
Always passionate about her home country Nigeria, Uti returned after 16 years in the UK. Since her return, Uti continued to work as a customer experience professional in the financial services sector. She also continued to follow her passion for the media as a co-anchor on a primetime TV talk show #WAYS where she lends her voice and talent to the topical issues affecting Nigeria. Uti strives to show the world the beauty of Nigeria and her people especially in the city of Lagos.
With experience in various disciplines including customer experience, customer service, customer loyalty, digital marketing, strategy, content development, and training, both in the public and private sector across 2 continents, Uti Ellu has been exposed to varied business styles, strategies, and approaches.
As the Head of Customer Engagement at Allianz, Uti is responsible for quality customer engagements across various interaction channels and locations. I lead a customer-centric team that delivers efficient and effective solutions to customer issues ensuring that we meet and exceed customer expectations.
Uti also worked with these brands - Marks & Spencers, Evans, Blue Square (now BetFair), Virgin Media and Edexcel.
Connect with Uti Ellu!
Instagram: https://www.instagram.com/iamsyvanti/?hl=en
Twitter:https://twitter.com/iamsyvanti?lang=en
LinkedIn:https://www.linkedin.com/in/uti-gabriella-ellu-15872082/
Facebook: https://www.facebook.com/uti.ellu
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