Landon & Kyle have a heated discussion about B2B customer support.
Today’s Topics:
- We got the PPP loan!
- Decided not to run for president
- What we’ve learned about B2B SaaS support
- Stop calling them support “tickets”
- Live chat isn’t the problem
- Choosing to be opinionated about customer feedback management
- Don’t make your customers do all the work
- Why you should be collecting customer feedback from the beginning
Links & Resources:
