Poor communication is a major roadblock in getting people to adopt cyber-safe habits. It also created a major disconnect between information security specialists and the people they serve.
For instance, threat-filled emails with a negative or sometimes threatening tone only confuse non-IT experts who need simple explanations and psychological safety to learn.
This makes empathy essential in the cybersecurity space because it’s a constant reminder that things which are quick and easy for technical specialists can be complex and unnecessary to people with a different background.
By revamping security training and communication, we can make people feel comfortable with digital security practices and appreciated for their continued efforts. This is the most effective way to encourage compliance with safety measures such as strong passwords and secure document handling.
Leading organizations and their leaders through this change takes a special kind of person.
Today, we're thrilled to welcome Ceri Jones, Head of Security Awareness & Community at Lego, to the podcast!
Ceri is a brilliant specialist who turns research from multiple fields into real-world tactics that build security-focused internal cultures. With over a decade of experience in people-focused security and awareness, Ceri is a true champion of positive security and language. She's a firm believer in fresh approaches to security awareness that “make security more approachable, conscious and considerate.“
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