The New York Times article referred to can be found here:
https://www.nytimes.com/guides/year-of-living-better/how-to-be-more-empathetic
A full copy of the transcript will be on my website shortly:
Part of this episode was taken from my book Mirror Thinking – How Role Models Make Us Human which can be found here.
My other book Defining You - How to Build Your Unique Personal Profile and Unlock Your True Potential can be found at via these links and in all good book stores:
https://bit.ly/DefiningYou2ndEd
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For more on Fiona visit www.fionamurden.com