Jon and Bryan have a thoughtful conversation about how to have tough conversations better. They hit on the following topics:
- The uncertainty of how Japan and the US are opening up, and the decision-making that goes into it
- The difficult conversations everyone is having in the wake of George Floyd's murder
- Younger people trying to find their voice and know how to use it
- Asking the question: is what I'm going to say going to get me closer to the outcome I want to achieve?
- Why charged emotions make it harder to get to the real issue, which is having a productive conversation
- The first goal of every conversation is to establish a strong relationship, which requires finding common ground
- Pacing and leading is an effective strategy; it starts with meeting someone where they are willing to meet you, on common ground. From there, you can lead them closer to your opinion.
- For topical issues, the common ground is often the core truth that you can both agree on
- Pacing involves many other strategies, including mirroring body language, word usage and intonation, as well as paraphrasing their opinions
- The best time to practice pacing and leading is in everyday, low risk conversations
- Why pacing and leading can actually make you feel more thoughtful and present in your conversation
- Knowing these strategies can help you navigate when other people use them on you
- David Wood's C.A.R.E. Model is a proven technique for preparing for and executing tough conversations
References
Pacing and Leading - ChangingMinds.org
Hustle and Flowchart podcast with David Wood - Evergreen Profits
David Wood's C.A.R.E. Model - PlayforReal.life
Influence by Robert Cialdini - Amazon
Hosts:
Bryan Green, Go Be More Blog
Jon Rankin, @chasejonrankin, Go Be More
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