[0:00] Introduction and Guest Overview
- Evan introduces the show and guest, Haley Graham, Chief People Officer at Navigate Community Management.
- Haley is a customer of Community Boss.
[1:10] Community Boss Solutions
- Evan describes Community Boss’s solutions for parking, amenities, and mapping.
- Guest parking challenges in HOAs.
[1:41] Meet Hailey Graham
- Haley shares her passion for people and leadership.
- Discusses her role and approach at Navigate.
[2:40] Parking Challenges in Condos
- Haley shares stories about parking disputes in condos.
- The importance of clear parking management and how Community Boss helped resolve issues.
[4:56] Deeded Parking Explained
- Haley explains how parking spaces are deeded in condos, unlike apartments.
- The impact on owners, tenants, and enforcement.
[7:01] Music and Motivation
- Haley’s motivational song: “I Can Do It With a Broken Heart” by Taylor Swift.
- The role of music in staying motivated at work.
[8:25] Caffeine Preferences
- Haley’s favorite caffeinated drinks: tea, vanilla latte, and brown sugar shaken espresso.
- Evan and Haley discuss their coffee habits.
[9:51] Hailey's Career Journey
- Haley’s path from nonprofit work to community management.
- How she found her role at Navigate and her growth to Chief People Officer.
[15:14] Remote Work Benefits
- The advantages of remote work for Navigate employees.
- Flexibility for parents and re-entering the workforce.
[17:44] Flexible Work Arrangements
- Real-life examples of how flexible work benefits employees and the company.
- The importance of trust and hiring the right people.
[23:36] Board Member Dynamics
- How board member personalities affect HOA management.
- The difference between proactive and experienced board members.
[24:19] Presenting to the Board
- Evan and Haley discuss the dynamics of presenting to HOA boards.
- Stories about challenging board meetings.
[25:10] Company Culture and Growth
- The culture at Navigate and why Haley has stayed and grown with the company.
[25:26] Power of Relationships
- The importance of relationships in the HOA industry and workplace.
- Haley’s perspective on competitors as allies.
[25:50] Awards and Achievements
- Navigate’s recent awards, including Management Company of the Year.
- Haley’s recognition as committee chair.
[26:20] Building Industry Connections
- How relationships and networking have benefited Haley and Navigate.
[37:42] Travel and Cultural Insights
- Haley’s love of travel and lessons learned from different cultures (Japan, Sri Lanka, Scandinavia).
- Applying cultural insights to leadership and work-life balance.
[44:49] Empathy and Understanding in the Workplace
- The importance of empathy, understanding, and boundaries at work.
- Building relationships with employees and supporting their well-being.
[48:06] Closing Thoughts
- Evan and Haley reflect on the value of soft skills, empathy, and community in the workplace.
- Invitation for listeners to be a guest on the show.
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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.
