Patrick Cattoor , Vice President of Operations at My Burger, joins Shawn Walchef on Digital Hospitality to discuss how the Twin Cities burger brand has scaled to 11 locations without losing its focus on people and service. Cattoor shares how his background in public accounting shaped his approach to operations, labor, and leadership, and why hospitality in a quick service environment requires intentional systems. He explains how partnering with rightwork brought clarity to scheduling, reduced manager stress, and helped My Burger grow with confidence instead of chaos.
Interview Takeaways:
- Systems That Protect Hospitality – Patrick Cattoor believes growth only works when systems reduce pressure on people. As My Burger scaled to 11 locations, he focused on tools that give managers time and clarity, allowing hospitality to show up naturally on the floor instead of getting buried under admin work.
- Labor Clarity Builds Confident Managers – Scheduling is one of the most sensitive jobs in a restaurant. rightwork simplifies forecasting and labor decisions by putting real time data and guidance directly into the scheduler. Managers save time, trust their decisions, and spend less energy reacting to labor stress.
- Technology That Stays Out of the Way – Patrick evaluates every tool through one lens: does it remove friction. By consolidating platforms and integrating cleanly with existing systems, rightwork fades into daily operations, helping teams stay focused on service, culture, and guests.
Episode Links:
About Our Sponsors
DAVO:DAVO automates every step of the sales tax process — from collecting to filing to paying...
Click here to learn more
Marqii:Marqii is designed to create unforgettable customer experiences...
Click here to learn moreWhere to find Cali BBQ Media
