In this special episode of Rising Tides Live, Jordan Silverman, CEO of Starfish, steps in for Shawn Walchef to host a compelling conversation about the journey into the hospitality industry and what makes it so captivating. Jordan is joined by his special guest, Matt Hardoon, VP of Sales at Sauce, for an engaging discussion centered around people's first jobs in hospitality and how they got hooked on this dynamic and demanding industry.
Interview Takeaways:
- Hospitality as a Calling: Many participants emphasized how their first jobs in hospitality sparked a lasting passion for the industry. From memorable early experiences like working in restaurants, bars, or even selling supplies, these foundational roles fostered an appreciation for the dynamic and people-focused nature of the field.
- Empathy is Essential: Several speakers, particularly those in restaurant technology and sales, highlighted the importance of empathy and firsthand experience in hospitality. Understanding the challenges of restaurant operations is crucial for building trust and creating effective solutions that truly resonate with industry professionals.
- Adaptation and Encouragement in Hiring: A recurring theme was the challenge of finding and nurturing young talent today. Participants discussed the importance of encouraging curiosity, embracing new technologies, and creating environments where employees feel supported to grow, ensuring the next generation thrives in the hospitality industry.
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