Description

When a giant multinational conglomerate specializing in hardware and high tech enters the Saas business, things massively change. The center of all the change is the customer — new processes, touchpoints, and the need for a unified experience.

David Sakamoto joins us to talk about:

-How Cisco delivers customer success at scale

• Segmenting customers when the world is your audience
• Lessons smaller businesses can apply from Cisco’s customer success philosophy
• Why culture needs to be at the forefront of the change, and
• The most important trait needed in a customer success candidate