About Geoff Rip
Geoff Rip is the Founder and Principal Designer at Training That Works. He is a highly experienced and passionate learning professional with rich and diverse knowledge. He specialises in quality production of end to end learning, utilising social learning and technology, with a dedicated focus on increasing capability resulting in performance uplift.
Key takeaways:
Geoff’s methodology is 'performance first', meaning it is applicable if there is a performance need that requires a learning solution that is best met with a training program. It also starts with a clear picture of successful on-the-job performance. Two key models that are part of the methodology are the Training Effectiveness Equation (Formation x Transformation = Results) and the Ready-Set-Go-Show Model.
- Geoff shares his Six Lenses Evaluation Model:
- LENS 1 is Participation, which includes Attendance and Activity and is common to many other approaches to training evaluation.
- LENS 2 is Perceptions, i.e. participant reactions to the learning process in the READY and SET Phases, e.g. perceptions of psychological safety.
- LENS 3 is Realistic Performance. If we don't move people as closely as possible to workplace performance, the chances of them actually using their new knowledge and skills is significantly diminished.
- LENS 4 is Recall Performance. It relates to Imperative 1 in the GO Phase and is based on research into retrieval practice. Training designs that don't incorporate retrieval practice will inevitably be followed by a steep forgetting curve.
- LENS 5 is Real-world Performance. This relates to Imperative 2 in the GO Phase. There are three components (or levels): Perceptions, Process and Competence or Proficiency.
- LENS 6 is Performance Outcomes. This includes productivity measures and financial measures/metrics. It also includes ROI (as a financial measure).
- Geoff recommended a storytelling technique as participants find it easy to tell stories about application. A practical guide for storytelling is SHOW - Situation, How, Outcomes, and Wisdom. We need to evaluate real-world performance, even if it's only at the level of perception, and we need to treat this performance as a learning process.
Chapters:
- (00:00:00) Introduction.
- (00:01:37) What most learning evaluation activities miss – and how Geoff designed a model to measure competency.
- (00:06:32) The three phases to Geoff’s evaluation model: Ready, Set, Go, Show.
- (00:11:00) Geoff’s approach to learning flow over using templates.
- (00:14:25) The Six Lenses Evaluation Model.
- (00:34:55) Measuring ROI on select parts of a learning process, as opposed to the entire process.
- (00:36:44) How to evaluate learning effectiveness by telling a story through the SHOW acronym.
- (00:38:12) Geoff’s key advice to improving your evaluation process.
Links from the podcast
