In this episode of The Get Shit Done Experience, John Morris is joined by Lauren Klaus, Sales Manager for TTSG, a managed print service provider. They delve into the importance of having a strong belief and desire in business and discuss strategies fueled by heart, hustle, and muscle. Lauren shares insights on what managed print services entail, from office copiers and printers to document solutions. They highlight the customer-centric approach of TTSG, emphasizing their ability to provide tailored solutions and exceptional service. The discussion also covers the evolving needs of businesses, the importance of process improvement, and how TTSG can help businesses save costs and improve efficiency. The episode concludes with actionable tips for getting more done and staying motivated in business.
KEY TAKEAWAYS
- Managed Print Services Overview: The discussion provides a comprehensive overview of Managed Print Services (MPS), highlighting how TTSG helps businesses manage their print environments effectively and cost-efficiently.
- Customer Centricity: Emphasis on TTSG’s customer-first approach, which includes personalized service and understanding client needs deeply.
- Industry Trends: Discussion on changes in business environments, particularly post-2020, and how this affects clients’ technology needs.
- Consultative Selling: Lauren and John highlight the importance of consultative selling and tailoring solutions to client-specific needs rather than a one-size-fits-all approach.
- Value of Data and Analysis: Emphasis on using data and analytical approaches to optimize services and prove the value of TTSG's solution.
- Service Excellence: TTSG’s commitment to service excellence, with a focus on swift resolution times and the importance of minimizing customer downtime.
- Importance of Adaptability: TTSG prides itself on the ability to be agile and innovative, tailoring solutions to the ever-changing needs of clients.
- Sales Strategy and Philosophy: Insights into effective sales strategies, incorporating curiosity, intentional outreach, and understanding client motivation.
QUOTES
- "Managed print services is basically you have your office copiers, printers, multifunctional printers. Most offices have them still."
- “When we say consultative selling, we’re not just saying it to say it as a buzzword. We live that, we breathe that.”
- “You should evaluate technology whenever there is change, period. Full stop.”
- “If we're not the right solution, we'll tell you we're not and point you in the right direction. If we are, it doesn't mean you have to hire us, but we're going to give you all the advice and expertise.”
- “Time management is huge and self-awareness is key. Sales will humble you so quickly.”
- “The more efficient an organization is, the stronger likelihood that they create efficiency for other organizations.”
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