Description

Crisis puts great emphasis on the role of a leader to safeguard team resilience. The task becomes harder to accomplish when a situation like COVID drives us apart and reduces physical interaction to a bare minimum. 

However, many businesses succeeded in understanding a resilient team's critical characteristics and anchored them in day-to-day interactions with their teams. One of these businesses was Apple, where the CFO identified "resilient and high-functioning teams" as the key that helped his business navigate the challenges brought by 2020. 

There are four critical characteristics of a resilient team: 

1. Resourcefulness 
2. Humility
3. Empathy 
4. Candor 

And, seven enablers that help leaders building a resilient team: 

1. Build on Each Other’s Resilience: anchor team collaboration in team’s guiding principles.
2. Owning Challenge: encourage ownership of challenges instead of blaming things on others.
3. Story Sharing: create an environment to share stories, including the highs and lows, to foster humility and compassion.
4. Show That You Care: leaders must demonstrate care through an interest in the team’s progress and understanding issues or challenges.
5. Independent Observer: bring an outsider to bring objective perspective on team dynamics and issues.
6. Candor Breaks: create a mechanism the like of open-door policy where individuals can speak out without fear of consequences.
7. Temperature Check: in every engagement, ask participants about energy level.

In this episode, we will talk about each one of them with real-life examples to help you be or build a resilient team. 

Enjoy, 

Corporate Break Team,