In this episode JP and Ken discuss:
The importance of having a positive culture
Be Authentic to yourself, and the business
Do not lie about what culture you have, your consumers will find out and it could cost you
Mission, Vision, and Service Standards
Why Service Standards are so important
Why you should have your staff INVOLVED.
if your staff feels like they are making a difference, pioneering something, they will promote, attract people, and put all their efforts in.
Make your employees feel like a Team Member
The Brand Personality imitates that of the CEO / Owner
Recognize your strengths and weaknesses
Even once the culture and strategy is in place, you have to maintain it.
Have a solid foundation
Be reflective of current times, always. Stay up to date!!
Having good Service Standards allow you to sell your business for more; it brings value.
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Email: jpmcavoy@conductlaw.com
Phone: 1-833-890-8878
THANK YOU TO OUR SPONSOR:
Kwadwo Kyeremanteng
Solving Healthcare
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