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Description

I interviewed Keith Gillette, founder of TaskTrain, a new documentation tool for checklists and procedures. He describes TaskTrain as "A practical tool to scale your business by eliminating avoidable errors & increasing operational efficiency.

Keith Gillette is a "process pragmatist" and Founder/CEO of TaskTrain, a process management SaaS application streamlined for SMBs. Keith has more than 25 years of IT operations management experience in both embedded and virtual CIO roles. He holds a Master of Science in Information & Telecommunications Systems Management as well as a Master of Business Administration from the University of Chicago Booth School of Business. Keith is a Six Sigma-certified senior member of the American Society for Quality.

As a systems administrator, Keith was often burned by lack of system configuration and procedural documentation, so he became diligent in documenting everything he did. He carried that lesson with him when he advanced to IT leadership. His motto became "If it's not documented, it's not done."

Based on that experience, Keith launched TaskTrain as the tool he wished he had back in the day.

Web Site: https://TaskTrain.app LinkedIn: https://linkedin.com/company/tasktrain/ Twitter: https://twitter.com/Task_Train Facebook: https://facebook.com/TaskTrain/

About the SMB Community Podcast: Weekly business advice for small MSP owners from Amy Babinchak and James Kernan of the Small Biz Thoughts community — MSP sales, MSP pricing and agreements, hiring and leading an MSP team, MSP operations, selling your MSP, and AI for small MSPs. Produced by MSP Radio. More for MSP owners at smallbizthoughts.com.

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