Description

Key Takeaways:

• Growing your empathy isn’t useful only for external public situations and organizational crises, it’s also useful for interpersonal situations, your relationship with other people. 
• Empathy is all about witnessing and validating what’s going on with someone. It’s all about making somebody feel seen and heard. 
• The biggest part of communication is nonverbal. When speaking, mind your tone, your posture, and your overall vibe or energy. These things often speak louder than words. 
• Admit what you did wrong, take full responsibility, and pledge to do better. That’s the best way to approach crises. 

“Part of influence is empathy, setting aside your agenda - whatever you think or feel - and tapping into what someone else is thinking or feeling, allowing them to be really seen and heard and understood.”

“The ability to empathize it’s like a super highway. It clears away the blocks, it allows you to move past things, it just makes stuff go away.”

“The faster you can take responsibility for what happened, the faster that this will all just go away.” 

- Maryanne Dersch 

Get your nonprofit Crisis Communication THRIVAL KIT! Click on this link to FILL OUT THE FORM and get INSTANT ACCESS: 

https://www.courageouscommunication.com/nonprofit-crisis-communication-guide

Be more confident, credible & convincing to your board & supporters without feeling rejected, ineffective, or pushy.

Learn to manage your mindset, lead yourself and others more effectively and have the meaningful conversations that drive your most important work. 

Get your free starter kit today at  www.theinfluentialnonprofit.com

Let’s Work Together to Amplify Your Leadership + Influence

1. Group Coaching for Nonprofit Leaders

Want to lead with more clarity, confidence, and influence? My group coaching program is designed for nonprofit leaders who are ready to communicate more powerfully, navigate challenges with ease, and move their organizations forward.
 

2. Team Coaching + Training

I work hands-on with nonprofit teams to strengthen leadership, improve communication, and align around a shared vision. Whether you’re growing fast or feeling stuck, we’ll create more clarity, collaboration, and momentum—together.
 

3. Board Retreats + Trainings

Your board has big potential. I’ll help you unlock it. My engaging, no-fluff retreats and trainings are built to energize your board, refocus on what matters, and generate real results.

Get your free starter kit today at www.theinfluentialnonprofit.com

Connect with Maryanne about her coaching programs:

https://www.courageouscommunication.com/connect

Book Maryanne to speak at your conference:

https://www.courageouscommunication.com/nonprofit-keynote-speaker