Description

Key Takeaways:

• Empathy and validation are essential skills that can be learned and practiced to strengthen relationships, foster trust, and build healthier communities.
• True validation doesn’t require agreement, it’s about acknowledging another’s feelings and experiences through listening, reflection, affirmation, and, when welcomed, offering insight.
• Effective validation practices include giving full attention, avoiding quick fixes, using empathetic language, and showing genuine interest in both staff and donor interactions.
• Presence matters more than perfection, people want to feel seen, heard, and understood, and that emotional safety opens the door for meaningful connection and collaboration.

“Empathy and validation is a muscle. It's a practice. It's something we practice every day."

“Our greatest need is to feel seen and understood... if you want people to see it your way, the best way to do it is to see it their way first.”

“Listen without interrupting. Focus your full attention. Resist the urge to fix and solve. Give the person space to express themselves fully.” 

- Maryanne Dersch

Let’s Work Together to Amplify Your Leadership + Influence

1. Group Coaching for Nonprofit Leaders

Want to lead with more clarity, confidence, and influence? My group coaching program is designed for nonprofit leaders who are ready to communicate more powerfully, navigate challenges with ease, and move their organizations forward.
 

2. Team Coaching + Training

I work hands-on with nonprofit teams to strengthen leadership, improve communication, and align around a shared vision. Whether you’re growing fast or feeling stuck, we’ll create more clarity, collaboration, and momentum—together.
 

3. Board Retreats + Trainings

Your board has big potential. I’ll help you unlock it. My engaging, no-fluff retreats and trainings are built to energize your board, refocus on what matters, and generate real results.

Get your free starter kit today at www.theinfluentialnonprofit.com

Connect with Maryanne about her coaching programs:

https://www.courageouscommunication.com/connect

Book Maryanne to speak at your conference:

https://www.courageouscommunication.com/nonprofit-keynote-speaker