The Big Themes:
- The economy is opening up: Are you ready? Businesses are developing new ways to delight customers and the federal government is about pump more capital into the market.
- Invest in capabilities to win: Cloud, ERP/CRM, collaboration tools, networks (5G/Starlink/SD-WAN), and teleoperations (AR/robotics/low-latency networks).
- How do you budget for IT? Old: Centralized as a fixed number percentage of sales. New: Business-unit led with tech purchases seen as *business investments* rather than “IT spending.”
- The ability to move faster is a hallmark of true digital transformation: It’s far more important that CEO/CFO/BoD unshackles the IT investment process than investing in any specific thing.
The Big Quotes:
“So the worst outcome is we’ve got a tiger by the tail and they're multiple tigers running off in multiple directions.”
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