The Big Themes:
- The industrial sector realizes customer service is not enough—customer experience is the new priority.
- Everybody codes: some business executives are finding that a base level of coding expertise is helpful in steering digital strategy.
- Data literacy is rising across all job functions – being able to manipulate and analyze data is becoming a core competence.
- Where data makes a difference: today, only one in 10 molecules developed by the pharmaceutical industry ever make it out of clinical trials and into the marketplace.
- It's a wasted opportunity for online learning to be nothing more than a video image of a professor lecturing away. (Tony was raised by academics so he is a huge fan of higher education.)
The Big Quote:
“Apple is one of the most valuable manufacturers in the world, and so are Microsoft, Google, and Amazon.”
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