This year, ServiceChannel commemorates its 25th anniversary. To celebrate, we’ve put together 25 of the most interesting tips for facilities transformation from some of our guests over the past three seasons.
Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.
On today’s episode, we’ll review some of the most compelling insights from our guests over the past three seasons of the show. From the impact of AI to addressing the labor shortage to the customer experience of the future, this episode is a heavy hitter!
TIMESTAMPS:
00:48 - Solving the Facilities PR Problem: Jackie Aubel, host of “Toolbox for the Trades” podcast
02:41 - Good Standards Result in Good Experiences: Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group
04:22 - Raising Awareness About Facilities’ Importance: Kara Cutino, Vice President, Store Development, Facilities Services, Asset Protection & Store Purchasing at Ascena Retail Group
06:13 - Shift to Preventative Maintenance: David Shalenbourg, Technical Director with Delhaize Technics
07:07 - The Short End of the Stick: Nick Ammaturo, Head of Indirect Procurement, Subway
12:02 - Leveraging Technology to Address Shortages: Leigh Pearson, Senior Director of Facilities, sustainability, sourcing, and Procurement at Staples Canada
14:25 - Why Investors are Looking to the Trades: Frankie Costa, CEO of Helios Partners
15:40- Maintenance as Key to Customer Loyalty: Caitlin Wischermann-Ornitz, VP Strategy at Champagne Hospitality
18:10 - Have an Asset Management Strategy: RJ Zanes, Senior Director, Facilities Maintenance at Sam's Club
21:26 - Evolving with Technology: Mike Guinan, Vice President Operations Services at White Castle
22:20 - Make good on Your Investments: Tom Sansoucy, VP, Facilities at EG Group, America
25:00 - Elevate Holistically: John Ludlow, VP of Omni Operations at Designer Brands
28:06 - The Positive Impact of Diversity: Jaclyn Frenzel, President, OnSite
31:23- Accelerate Efficiency with Tech: Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza
33:51 - Leveraging VR in the Trades: Doug Donovan, CEO of Interplay Learning
35:22 - The ROI of Investing in Great Customer Experiences: Josh Witte, Director of Energy, Sustainability, and ESG at Dollar Tree
36:33 - Build the Right Team: Kenneth Jones, Director of Facilities at Heartland Dental
38:40 - Uplift Your Brand Through Facilities: Mark Warren, Vice President, Facilities, Real Estate & Development at KinderCare Learning Companies
39:53 - Make an Experience Seamless: David Bloom, Chief Development and Operating Officer at Capriotti’s and Wing Zone
41:25 - The Necessary Path Forward: Jim Owens, Chief Growth Officer at SDI
43:35 - Using Convenience to Your Advantage: Chris Walton, Co-CEO of Omni Talk
45:22 - Subtle Design is Your Friend: Mark Landini, Creative Director, Landini Associates
47:56 - Good Relationships Result in Success: Jamie Goldberg, Vice President Real Estate and Development at One Medical
49:15- Closing Thoughts from Sid
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