Description

In this episode of Shopify Across the Pond, Romain Lapeyre, CEO of Gorgias, discusses how customer service can be a key tool for increasing Shopify store sales. Specifically he discusses:

• The repeat purchase rate of customers that interact with support.
• Key tactics for turning support into sales opportunities.
• How Gorgias can help Shopify merchants of all sizes with specific examples.

Romain the CEO of Gorgias, the customer support helpdesk specially designed for Shopify stores.