Description

Most of us try to avoid confrontation, and for good reason. But sometimes a difficult conversation is necessary, and knowing what to say... and what not to say, can make the difference between resolving a problem and making it worse.

In this Whisper Shot, Rob shares a six-step process for handling confrontation professionally, from opening with “I need your help” and focusing on the facts to presenting a reasonable solution and gaining agreement. Whether you're dealing with a difficult conversation at work or a challenging relationship, this approach gives you a clear path toward resolution.

In this quick, six-minute Whisper Shot, you’ll learn:

• Why confrontation should usually be a last resort—and when it may become necessary
• How starting with “I need your help” can lower the temperature of a difficult conversation
• Why focusing on the situation and its results keeps the conversation grounded in facts rather than feelings
• When saying “I personally feel” can help, and when it can make things worse
• How to present a fair and reasonable solution for moving forward
• Why gaining agreement is critical to resolving conflict and preventing the problem from happening again
• How clearly established consequences can give you the confidence to handle confrontation professionally

To learn more about Rob and his work, visit www.ThePresentationWhisperer.com

Hosted by Rob Jolles; professional speaker, bestselling author, and four-decade veteran of the stage and training room.

Learn more about Rob’s books, coaching, training programs, and keynote work at ThePresentationWhisperer.com, or Jolles.com.

Connect with Rob on LinkedIn or follow Rob’s LinkedIn Newsletter, When Every Word Matters