AI transformation in higher education depends on something less flashy: modern infrastructure, accessible data, and processes that actually work. Murtaza Masood, Vice President for Public Sector and Higher Education Strategy and Go-to-Market at Box, discusses the infrastructure and staffing pressures facing colleges and universities—and how institutions can use cloud modernization, automation, and AI to eliminate redundant work and free people to focus on higher-value priorities.
He shares compelling examples from Augusta University and Duquesne University, while making the case for a mission-first approach to modernization: start with the outcomes an institution needs to achieve, then work backward to identify the processes, information, and technology needed to get there.
Guest Name: Murtaza Masood - Global Managing Director, Public Sector | Box
Former Government CIO & GovTech CTO | Public Sector Transformation Leader
Guest Social: LinkedIn
Guest Bio: Recognized by Government Technology as one of the nation’s Top 25 Doers, Dreamers, and Drivers, Murtaza Masood is an accomplished public sector executive and strategic technology leader with deep experience driving modernization across all levels of government.
As Global Managing Director for Public Sector at Box, Murtaza leads the company’s mission to help governments, education institutions, and public organizations reimagine how they deliver services through secure, intelligent content and AI-powered collaboration.
A former government CIO and Director of Operations at Los Angeles County, the largest local government in North America. Murtaza has led large-scale digital and organizational transformation from inside government and as a senior consultant advising public leaders. His career spans leadership roles in government, government technology startups and consulting—overseeing modernization initiatives that improved transparency, citizen experience, and operational efficiency across complex agencies.
Today, he brings this inside-out perspective to his work with governments worldwide, guiding them to modernize with clarity, speed, and measurable impact. A frequent speaker and advisor on public sector innovation, Murtaza is recognized for bridging technology, policy, and purpose to build the next generation of digital government.
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Connect With Our Host:
Dustin Ramsdell
https://www.linkedin.com/in/dustinramsdell/
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