What happens when your personal fulfillment is overshadowed by tech advancements and rapid business growth? Thomas McCutchen shares his journey of finding purpose in the realm of commerce as an elder millennial while pushing strategy and vision forward for clients in DTC and eCom. From the early days of bootstrapping his passion project to the organic yet intentional growth that led to an Inc 5000 designation, Thomas's story is a testament to the power of authenticity, resilience, and the human touch in a digital age. Listen now!
“It Left Me Wanting More”
- {00:06:08} - “Software on these thick apps where the people using the app are employees that are paid, the user experience leaves a lot to be desired. That bothered me. I wanted to make intuitive systems. I wanted to make systems that were easy to use, that were delightful, that actually the user experience itself was the very thing everyone was talking about.” - Thomas
- {00:13:57} - “What's baked into subscribers is they are your most loyal customers. They already are by leaps and bounds, so there should be rewards for those. So the ecosystem grew dramatically. And with that, so did agencies, and the tech space got pretty crowded, too. It's still an absolutely great business model and there are still better ways to implement it than others.” - Thomas
- {00:17:05} - “I didn't found an agency focused on Inc 5000. Really, I became passionate about commerce and eComm. I had an experience building the in-store apps and it left me wanting more. This didn't feel like the promise of technology that I signed up for. I wanted something better.” - Thomas
- {00:21:09} - “You have to be resilient and that means you have to be dedicated to the problem space. I think that's where a lot of agency owners struggle is they let the happenstance of the customers that walk through the door dictate the directionality of the business as opposed to them being obsessed with a particular problem and trying to solve it.” - Phillip
- {00:34:16} - “Will AI replace us all? I don't know. But for the time being, it can very much help us do our jobs. So it's important that we embrace these things and figure out ways to leverage them for value and then look at the overall market trends as well.” - Thomas
- {00:42:23} - “We're continuing to see value in tying content and commerce. Not only do we want to be subject matter experts, but we want our clients to be subject matter experts. So no longer just offering a product, but kind of owning the domain of knowledge around that product.” - Thomas
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