In this episode, Josh Parnell sits down with Eric Joern, partner and Chief Revenue Officer at Kaizen CPAs and Advisors, to discuss how financial strategy can help auto repair shops grow beyond simply balancing the books. Eric shares his journey from working at a car dealership to becoming a CPA and helping Kaizen specialize in the automotive industry. The conversation explores leadership, employee development, accountability, continuous training, and why great advisors do much more than prepare tax returns—they help business owners make better decisions.
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Timestamps:
00:00 Cut Through the Noise
00:25 Podcast Introduction and Guest
01:24 Sponsor Messages
03:22 Introducing Under the Hood CPA
04:38 What Kaizen CPAs Does
06:40 Eric's Career Journey
08:43 From Dealership Employee to CPA
12:29 Specializing in the Automotive Industry
15:47 Defining Leadership
16:46 Training as a Long-Term Investment
19:28 Kaizen's Training Systems
20:06 Customized Growth and One-on-Ones
21:52 Building Better Employee Relationships
22:48 EOS Quarterly Check-Ins
23:14 Supporting Employees Beyond Work
23:53 Leading Across Multiple States
24:58 Rethinking Shop Hours
25:42 Scheduling for Success
27:14 Building Customer Loyalty
28:15 Developing a Growth Mindset
30:24 Helping Shops Embrace Change
31:34 Why Accountability Matters
32:34 The Best Leadership Advice Eric Received
34:03 Time, Action, and Execution
35:50 Under the Hood CPA Podcast Launch
37:23 Where to Find Kaizen CPAs
40:07 Final Sign-Off
I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.
For more information, please visit https://www.limitlessleadership.co.
