What does it take to lead with integrity and empathy in an industry where technical expertise can quickly outweigh human connection? In this episode of the Master Builder series, Ethel Craft joins Riccardo and Shormila to reflect on a career rooted in service—from her beginnings in social services to her leadership role in Ottawa’s rail construction program.
Ethel shares how a leadership course during her MBA sparked her passion for mentoring others, ultimately guiding her to pursue a Doctorate in Business while working full-time. Through personal challenges, professional pivots, and academic milestones, Ethel has remained grounded in one goal: to be a role model and a connector. She leads with a deep respect for the people around her and a clear-eyed view of stakeholder relations. Her track record highlights the vital balance leaders must strike between respect for those around them and confidence that they have earned their place, regardless of the journey that brought them to the table.
Within this celebration of Ethel’s achievements is an invitation to re-envision what leadership can look like, in infrastructure and beyond.
Key Takeaways:
Quote:
“I felt like I was just draining everything within me, and at the same time, I needed to be a mom. And I was working, too. So, it was hard. But I had this amazing supervisor who just kept telling me, you can do this. Never putting pressure on me, telling me to take the time. And so when I talk about having a support system, it's a word that we take for granted, right? But to have that network around you that makes you feel full on the inside is crucial.” - Ethel Craft
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Music: "A New Tomorrow" by Chordial Music. Licensed through PremiumBeat.
