Key Points:
- Introduction to Richard Robinson:
- Background in legal tech and litigation support.
- Career journey from law firms to corporate in-house roles, including JC Penney and Toyota.
- Transition to Toyota:
- Inherited a mature legal operations team at Toyota.
- Initial challenges and the impact of COVID-19 on operations.
- Core Competencies of CLOC:
- Discussion on the 12 core principles of CLOC.
- Emphasis on technology and business intelligence.
- Strategic Approach to Technology:
- Importance of aligning technology with business strategy.
- People, process, and technology as the three pillars of legal operations.
- Stakeholder Engagement:
- Identifying and involving the right stakeholders.
- Importance of communication and emotional intelligence in managing change.
- Power Skills in Legal Operations:
- Collaboration, emotional intelligence, problem-solving, communication, and leadership.
- Listening and understanding root causes before implementing solutions.
- Mentorship and Industry Engagement:
- Richard's commitment to mentorship and building up others in the industry.
- Encouragement to connect on LinkedIn for further conversations.
