Employees and kids don’t come out of a box fully trained and designed to do one thing and do it well. Often the frustrations we might feel about the poor job our employees or kids do is actually our fault for not training them well enough. We poorly set expectations and then expect them to meet the undefined expectations every time. Instead, SOPs can be a great tool in helping us set expectations and then ensure that they’re met every time, whether it be by employees or children.
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