Some key business lessons learned from this interview include:
- Pay employees a livable wage to attract and retain talent long-term.
- Focus on quality, customer service, and atmosphere as the three main levers to control the customer experience.
- Effective communication between ownership/management and store-level teams is critical as a business grows.
- Competitions can help drive industry standards and skills development for employees.
- Sourcing green coffee beans requires developing relationships with specialized importers over time.
- Providing alternative "currencies" like recognition helps motivate employees beyond just financial compensation.
- A business owner should develop their skills alongside industry evolution for continued success.
- Mistakes will happen early on but can provide valuable learning opportunities if addressed properly.
Connect with the Host
Matthew Shipp
LinkedIn: https://www.linkedin.com/in/matthewshipp/
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Emberi Solutions: https://emberisolutions.com/
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