In this episode, we sit down with Dr. Davis Capaccioli, owner and founder of Peak Eyecare to discuss the culture strategies helping him build his one-year old Cold Start practice.
Key Takeaways:
- Davis's One-Year Cold Start Lessons learned:
- Make yourself available to patients to grow your practice. Efficient and optimized is great but not at the expense of being available for new patients.
- Patients will pay more for higher quality products especially with a story
- Don't burn out team members all for the sake of being lean and mean
- Culture matters because the amount of time the patient spends with the doctor is less than they spend with the rest of the team.
- Emphasizing core values, daily reminding of core values, celebrating living out the core values and encouraging them members to call out others helps drive a strong and great culture.
- Every team meeting includes a “Values Moment” in which the owner and team members highlight others for living out the core values with a patient in the last month.
What Davis is reading:
