Episode notes
- What connection means as a leader, parent, clinician, friend
- Residents and families as the real teachers of patient experience
- The “poinsettias in April” lesson: small signals shape big trust
- Why a health-tech conference led with connection (not features)
- Data & AI: accelerants that free us to be more human, not less
- Productive disagreement and patient advocacy across disciplines
- Trust + respect as the ground rules for hard conversations
Listener reflection: What small signal could you fix today to raise trust immediately?
