Description

What if the most powerful thing you could do for your patients, your teammates, and your own career is simply to say: I made a mistake?

In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — for one of the most honest conversations in this Values Series yet: a deep dive into integrity. Not the word on the wall, but the daily practice of accountability, consistency, and courage that defines who we really are.

What you'll hear in this episode:

• Why fear is the single biggest barrier to integrity in healthcare — and what leadership must do about it
• The real-time story of Rebecca owning a patient complaint oversight at 5:45 AM, and why it made all the difference
• Whitney's powerful reframe: integrity isn't just doing the right thing when no one's watching — it's consistency, whether it's easy or hard
• Jennifer's insight on how strong patient-provider relationships reduce malpractice suits — and why that starts with honesty
• The unforgettable story of a million-dollar mistake, a resignation letter, and a CEO who said: "Why would I let you go? I just spent a million dollars training you."

Integrity matters here. At Your Health, it's not a policy — it's a promise. Press play and find out what it looks and feels like when an entire team commits to living it every single day.

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