Description

What if the most important thing you did today wasn't on your task list?

In the final episode of Your Health University's Values Series, host Jamie Preston brings back the full Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to explore the value that brings every other one to life: Service. Not the idea of it. The real, daily, roll-up-your-sleeves version that shows up in 60 extra seconds, one extra phone call, and the moments when you decide not to leave someone when they need you most.

What you'll hear in this episode:

• Whitney's story of refusing to leave a patient on his worst day — and what true service looks like when the moments count most
• Carlos's creative solution for a patient in Charleston who keeps falling — and the phone call she made just to say thank you
• Rebecca's respiratory therapists who change cat litter boxes and wheel trash cans to the curb — because they noticed, and they could
• Kim's ICU story: braiding the hair of ventilated patients who couldn't do it themselves, because I would want someone to do that for me
• Jamie's deeply personal account of his wife's breast cancer diagnosis — and the profound difference between a healthcare team that says "this is what you need to do" and one that asks "what do you think?"
• Carlos's challenge to every listener: don't just adopt these values at work — make them yours

Service is the reason you got into this. It's the thing that makes the hard days worth it and wakes you up the next morning ready to go again. Press play — and let this episode remind you exactly why what you do matters.

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