Episode Notes
- Taylor Austin introduces Principles with Purpose—a framework she uses to train and guide her team.
- Why honesty and transparency aren’t just “nice-to-haves,” but essential foundations for trust.
- The role of remembering your personal why in navigating the challenges of healthcare and leadership.
- How showing authentic care impacts not only patients but also culture, reputation, and referrals.
- The fine line between persistence and annoyance, and how to stay on the right side of it.
- Why every person deserves their own story—and how to avoid cookie-cutter communication.
- A bold reminder: healthcare isn’t a competition—it’s about human lives.
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