- This episode starts out with some lamenting and some empathy regarding the technical problems with the podcast's audio quality - which were pointed out by a listener.
- Dr. B. is a bit frustrated and perplexed about how to go forward and receives empathy from Heather - thus giving our audience an example and reminder of the NVC empathy process.
- NVC empathy combines presence, reflecting, and needs guesses.
- A listener's email is shared and broken down to show all the places where NVC process was used to share about the technical difficulties. This is done to provide a real-world example on how to write in NVC language.
Additional Resources:
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The Bigbie Method website:
https://www.thebigbiemethod.com
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