SUMMARY:
In this episode of Choppin' It Up, Will Jenkins interviews Elizabeth Moscoso, President of Moscoso Express, a trucking company specializing in air freight. Elizabeth shares her journey from childhood involvement in the family business to leading the second generation of the company. The conversation explores the evolution of the trucking industry, the importance of technology, and the challenges of leadership. Elizabeth emphasizes the significance of team retention, problem-solving, and building personal relationships in the business. She also offers valuable insights on maintaining quality customer service and the importance of believing in oneself.
TAKEAWAYS:
- Moscoso Express started with humble beginnings and has evolved over 20 years.
- Technology has significantly changed the logistics and air freight industry.
- Building personal relationships is crucial in the trucking business.
- Team retention is key to maintaining quality service.
- Problem-solving is emphasized over strict adherence to SOPs.
- Transparency within the team fosters a positive work culture.
- Understanding cash flow is essential for business success.
- Delegation is important for entrepreneurial growth.
- The air freight niche requires attention to detail and adaptability.
- Believing in oneself is fundamental to achieving entrepreneurial dreams.
CHAPTERS:
- 00:00 Introduction to the Journey
- 02:31 Overview of Moscoso Express
- 03:03 The Roots of Moscoso Express
- 06:20 Evolution of the Business
- 09:10 Air Freight and Technology
- 11:57 Staying Nimble in Business
- 14:33 Team Retention Strategies
- 17:53 Corporate Experience and Its Impact
- 21:12 Challenges in Leadership
- 24:01 Building Relationships in the Industry
- 27:25 Quality Support and Customer Service
- 28:28 Advice for the Younger Self
EPISODE CREDITS:
Host, Will Jenkins
Creative Director, Erin Sweeney
Edited and mixed by Keenan McCarthy
Music licensed through Envato
LINKS:
Be sure to follow and tag @JourneyDelivers on LinkedIn and Instagram!
