Very few digital professionals would disagree that great communication is the key to success. Especially when dealing with client services. So how do we plan for effective communication? Elizabeth Harrin, the founder of the blog A Girl’s Guide to PM, owner of Otobus Group and author of several books on project management, is here to share her insights on establishing valuable client feedback in a timely manner. After all, what’s the use in finding out what went wrong after the fact?