About two months ago, we invited digital shops to help us shine a light on market trends, by sharing business conditions in 2018 and expectations for 2019. Nearly 170 shops responded, sharing a general consensus that business was good in 2018 with healthy revenue growth, solid employee efficiency results and strong profits. But there were some unexpected findings on how generalists did compared to specialists and different characteristics that had some shops growing much faster than others.
Thanks to our partner, Promethean Research, we were able to dig deeper into the data and collect insights across many key performance indicators for our annual State of the Industry Report. Nick Petroski, Managing Director at Promethean Research, joins us to talk about what the research revealed, a few surprises and where the industry is headed.
