Key Takeaways:
- Customer-centric vs Company centric
- Removing customer pain points
- Taking your experiences to the next level
- VOC (Voice of the customer) and AOC (Action of the customer)
- Small changes you can make (SPE)
If you wanna learn more about Dan Gingiss check out his:
LinkedIn: @dangingess
Twitter: @dgingess
Website: https://dangingiss.com/
