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In this episode of The Ryan Hanley Show, Raghav Tanna, Co-Founder, and CEO of Tarmika joins the podcast for an all-time discussion on building technology, the independent insurance industry, and world domination.
Raghav is always the most interesting guy in the room, so don't miss this tremendous episode...
Episode Highlights:
- Raghav talks about the impact of embedded insurance on independent insurance agencies. (5:50)
- Raghav explains how Tarmika can help create the ideal digital insurance workflow. (10:06)
- Raghav mentions the need to embed oneself in areas where consumers already trust the brand. (15:15)
- Raghav explains why retention is where agencies need to focus their customer experience in a digital world. (16:09)
- Raghav mentions that the best way to find out what a customer wants is to ask them. (20:25)
- Raghav discusses whether he would sell his company. (36:23)
- Raghav congratulates Ryan on creating a scalable platform that others wanted to utilize in the future. (39:34)
Key Quotes:
- “You need to embed yourself into places where people already trust the brand.” - Raghav Tanna
- “Embedded insurance is a buzzword, and I wish there was a different word we can use. Because I think too many people say they can do it. It does not completely destroy the independent agency channel and it shouldn't. It makes people work harder and work differently to get small commercial business for their agency. I think that's the piece that we need to focus.” - Raghav Tanna
- “I think you need to make 30-40 touch points per customer to make sure they feel heard and feel wanted. Right? You have to do that. Because you have zero touchpoints when you sell them in a digital world.” - Raghav Tanna
Resources Mentioned:
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