00:37 – Dr. Pete and Dr. Stephen introduce today’s topic, Delegation, Part 2
02:56 – Dr. Stephen recaps the first four steps of the Ten Steps of Mastering Delegation
07:12 – Dr. Pete and Dr. Stephen take a break to promote The Remarkable Practice Attraction Immersion this April 2020
10:32 – Step Five: Set expectations and agreements
16:36 – Step Six: Incentivize with rewards and consequences
23:18 – Step Seven: Training and Equipping
25:36 – The Kobe Bryant Example
28:35 – The importance of Marketing, Money & Training
EPISODE QUOTES
“The bridge between the owner operator and the CEO is delegation.” (00:51)
“In the Remarkable Practice and the Remarkable CEO one of the things that we talk about is how important tools are, but tools aren’t the solution. They’re part of the solution to creating the more remarkable practice and a more remarkable life.” (10:57)
“Your team members aren’t looking for friendship, they’re looking for leadership. So, you want your team to trust you. And so much trust comes when you’re really clear on setting expectations and agreements.” (13:18)
“Leadership toggles between challenge and support. There’s challenging and there’s supporting. That’s what a leader is constantly navigating – that toggle between I’m challenging but I’m supporting you.” (15:45)
“Know your people. Know what incentivizes them so that you’re not insensitive and you’re just throwing money at people that, very often, that can be a turn off. So, next thing you know you’re spending your money and they don’t even want that or appreciate that. So, money is great, but make sure that you know your people when it comes to incentivizing them.” (21:28)
“The best return on your investment of time, energy, focus, and money is training and equipping your people.” (27:21)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business
