00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, How to Create More Remarkable Retention in Your Business to Collect Ideal Patients
06:28 – Dr. Pete expounds on the value of relationships based on leadership
09:47 – Dr. Pete and Dr. Stephen discuss the importance of business acumen and understanding the value equation
15:28 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers
17:35 – Dr. Pete and Dr. Stephen break down the phases of leadership development
EPISODE QUOTES
“Retention is the ultimate win-win-win. We know that it’s in retention that we get the greatest results. It’s in retention that we get the greatest referrals. It’s in retention that we see the highest revenues. Those are some of my favorite R’s. It’s all found under the canopy of retention.” (05:54)
“Having retention is remarkable. It’s something noteworthy. It’s something that’s worth pausing and reflecting upon. So, when you have remarkable retention in your practice that means you’ve built a relationship culture.” (08:37)
“The value equation is the essence of business – It’s create value, it’s deliver value, add value and capture value. That’s business. The purpose of a business is to solve a problem for someone. So, you add value by solving problems.” (12:26)
“We need to master our technique and the art of being an adjustor. I believe that this is something that we all need to embrace. And I love meeting a chiropractor who loves to adjust and loves the art of adjusting and it’s rooted in a science and a philosophy that’s strong.” (19:16)
“Chiropractic is a done with you program, not a done for you program.” (25:19)
LINKS MENTIONED
Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business
